At DBD our vision is to make the Government a better place with technology. We do that through our people and values; we take pride in forming long term relationships built on trust with colleagues, partners and clients alike.

What We Do

We offer a number of core services to enable our clients to deliver on their transformation programmes, these include:

• Enterprise, Solution and Technical Architecture
• Software Development
• IT Service Management and SIAM

We have a passion and commitment to improve our customers’ IT service delivery and we aim to provide high quality and pragmatic service management consultancy that delivers business benefits. Due to high demand for our services, we are looking for associate consultants with extensive industry experience, confidence and gravitas to help fulfil our customer obligations over the coming months.

What We Need

Due to significant growth and ever-increasing client demands, we are looking for people to join us, to help our clients with Digital transformation needs and integrate Service Management into the delivery of their services.

About you

As a DBD consultant you could engage with our clients at any point of their IT Operating Model.  You will have the opportunity to undertake strategic, consultative and operational delivery, in line with your skills and experience. Working with our broad range of Government clients and public sector organisations, you will use your excellent communication and influencing skills to win over operational staff, at all levels, but remain flexible to meet the clients needs.

You will be part of a supportive, collaborative and professional Consultancy Team and have the opportunity to contribute towards the success of DBD and our clients.

You will have the gravitas and confidence to engage up to executive level with our clients, with at least 10 years+ Service Management and delivery experience; some of which should be in major UK/global companies.

Performing above client expectations on assigned deliverables you will use your interpersonal skills to build relationships and commercial acumen to proactively identify additional work opportunities and potential sales leads.

Currently we are predominantly working virtually from home, but we do anticipate our clients will need us to travel to their offices on an increasing basis moving forward, so you must be willing to travel. Most of our clients are UK based but some have overseas offices so they may be occasion for overseas travel.

Your responsibilities

• Undertake consultancy engagements to understand the IT delivery challenges facing our clients and identify those elements of their Service Value Model that will require transformation to resolve those challenges.
• Drive business change in answer to the transformation needs across Service Operating Models and Value Streams to deliver successful Service Transformation work and providing increased value from their IT services.
• Use DBD products such as our Service Maturity Assessment to identify and provide improvement roadmaps and articulate the business benefits from these roadmaps to clients at an executive level.
• Lead workstreams as needed, working either on your own or within a larger client programme team.
• Provide our clients and their staff with service management mentoring and staff augmentation in support of their transformation needs.
• Participate in the development of DBD’s Service Management Practice by developing our delivery capabilities and producing whitepapers, case studies, blogs or other items that will market our capabilities to perspective clients.

Experience

• Your knowledge and experience will give you more than enough foundation to be confident in fulfilling your assignments. To achieve this, you bring the following:
• You will be ITIL certified at least to manager level
• Strong verbal, written and analytical skills that are needed to critically evaluate the information gathered from multiple sources, and decompose high-level information into recommendations for our clients
• Fantastic interpersonal skills, able to negotiate priorities and to resolve conflicts amongst your delivery stakeholders; such as clients and internal team members;
• Knowledge of implementation and configuration of IT service management tool suites, such as those provided by ServiceNow and BMC
• Your operational management/service delivery experience in a customer and/or outsourcing environment
• Lessons you have learnt from designing, developing and/or implementing IT Operating Models and aligned ITSM processes
• An understanding and exposure to, Agile Project Management, Agile Development, DevOps and Digital and Cloud implementations and management.

As well as a flexible, positive and ‘can-do’ attitude you will need to be willing to travel throughout the UK and work in any industry sector according to our clients’ needs.

We offer competitive rates and the chance to work on interesting and challenging customer engagements.

More on DBD

• A great culture and a place you want to work
• Most of our success has been down to the people and culture that we have created. Everyone is welcoming and supportive, but also focused on delivering a great service to our clients, whilst having some fun at the same time.
• Access and support from an experienced team
• Our team is composed of experts from a wide range of differing backgrounds. You will have constant access and support from the team.
• Training and development
• We focus on personal & career development with a package of tools helping individuals to upskill. This can range from becoming certified in new or existing tools relevant to your specialism to informal training internally.
• Multiple enterprise clients
• You will gain experience working with multiple enterprise clients.

In 2020 Jack Wilsher founded DBD Consulting, a technology consultancy that puts people first. We’re a growing business with consultants working on exciting projects across Government clients.